Our standard turnaround time is 7–10 business days for most projects. If a project requires additional time, that will be clearly stated in the product description before purchase.

Your project begins once all required information and assets are submitted. Orders are completed in the order they are received.

Delays in submitting required details may affect your turnaround time and completion availability. No refunds are issued for delays caused by the client.

Yes, rush orders may be available depending on current workload. Expedited services are not guaranteed and are subject to availability.

Yes. All projects must begin within 30 days of purchase unless otherwise stated in the product description.

To begin your project, all required information must be submitted in full. This typically includes: • Your business or brand name • Logo files (PNG, SVG, or PDF preferred) • Brand colors and fonts (if available) • Project details or instructions specific to your order • Text/copy that needs to be included • Reference images or inspiration (if applicable) • Correct contact email for project communication Your project will not enter the design queue until all required information is received. Missing or delayed information may impact turnaround time.

If there is no client communication for 45 days, the project will be considered abandoned, and The Seven Social is not responsible for completing the project.

No. All sales are final. We do not offer refunds or exchanges under any circumstances.

Please use the designated communication channels provided for your project. We do not guarantee responses via Facebook or Instagram Messenger.

Our business hours are Monday–Thursday, 9:00 AM–5:00 PM (CST). Messages received outside of business hours will be addressed the next business day in the order they were received.

For transparency, all incoming and outgoing communications are dated and time-stamped, including sent, received, and read statuses.

By completing your purchase, you acknowledge and agree to all terms and conditions outlined by The Seven Social.